Pomona College ITS

Hosted Software 8

• How to Install Mathematica
• How to connect to RStudio server
• Tableau
• 'TypeError _45F is null' error running report in Cognos
• How to install Transact (formerly Blackboard) on to your Windows computer

See all 8 articles

Microsoft Office / O365 22

• Microsoft Office for Free (Windows & Mac)
• 'Couldn't Verify Account' error in Microsoft Office apps
• Microsoft Office for Free (Android & iOS)
• Configure Microsoft Outlook for Windows
• Trouble with Office 365 apps for Mac due to Licensing

See all 22 articles

Adobe 5

• Adobe Creative Cloud Apps for Pomona College Faculty & Staff
• Trouble with Adobe applications in Windows (Creative Cloud Cleaner tool)
• Trouble with Adobe applications on a Mac (Creative Cloud Cleaner tool)
• 'Adobe Acrobat wants to use the 'Local Items' Keychain' message
• Trouble printing PDF from Outlook for Windows (only a log file is created)

Zoom 28

• Zoom Basics
• Allow Others to Schedule a Meeting on your Behalf
• Allowing removed meeting participants or webinar panelists to rejoin
• Zoom Audio Troubleshooting
• Common Zoom Troubleshooting

See all 28 articles

Slack 11

• One Sheet for Slack
• Slack setup flow chart for Pomona College faculty and program leaders
• How to Create a New Channel in Slack
• How to share your channel to other workspaces in Slack
• How to add Pomona College users to your Slack channel

See all 11 articles

Box 9

• Box for iOS and Android
• File Storage and Collaboration with Box
• Can't log into Box with Pomona College account via SSO
• Send files to a folder in Box via email
• Box Drive does not run correctly

See all 9 articles

OnBase 4

• Install the Hyland Software Virtual Printer
• OnBase – Unity Client installation & scanner setup/use
• OnBase freezes or does not open
• OnBase Training Courses: How-to Create an Account and Get Started

Workday 2

• Can't log into Workday
• Setup Workday mobile App

OS 1

• How to Clear Your Browser History (Cache)

Chemdraw 1

• Acquire and install Chemdraw

Crashplan 4

• Recover Data using Code42 Crashplan
• Warning: [computer name] not backed up
• Crashplan for data backup
• Crashplan doesn't Launch after February/March 2023 update

Windows 6

• 'Your Windows license will expire soon' error message
• Fix Windows Hello (Face ID, etc.) on Windows 11 computers
• Snip and Sketch for Windows freezes
• How to open HEIC images in Window
• Install licensed software on Pomona College owned Windows computer (via Software Center)

See all 6 articles

Macintosh 6

• Delete saved password in Keychain Access on a Mac
• Catalina/Big Sur/Monterey/Ventura (Mac OS updates) and 32-bit applications
• Remove my Mac from iCoud Find My iPhone service
• Install licensed software on Pomona College owned Macs (via JAMF Self Service)
• Antivirus for Pomona College owned Macs

See all 6 articles

Jenzabar (CX) 3

• Associate Jenzabar CX 10 external text viewer to new version of Microsoft Excel
• Install Jenzabar CX 10 for Windows
• Install Jenzabar CX 10 for Mac

Tidemark 1

• 'Something went wrong' error with Tidemark

EMS 2

• Accessing Room Reservations (EMS)
• Install (Update) EMS Desktop Client

EATEC 2

• How to install Eatec
• Unable to print from Eatec

Formstack 1

• Formstack

Smartsheet 1

• Smartsheet installation and login