'Something went wrong' error with Tidemark
Problem
When logging into Tidemark, you encounter the error of:
Something went wrong.
Username and/or password not correct.
Please, contact your system administrator.
Environment
- Windows or Mac
- All browsers.
Solution
The instructions below will show one what to do if they can't log into Tidemark.
NOTE:
If you are on the Pomona College campus, do not use Claremont-Guest wireless. Use primarily Pomona wifi or ethernet.
Open a new incognito window (Google Chrome) or new private window (Safari, Firefox or Edge).
Then:
- Visit http://Portal.pomona.edu and click 'Login' (upper right corner).
- You should then be taken to a Microsoft login page (with Stover Walk in the background). Authenticate there with your username (username@pomona.edu) and the password.
- Once you are in the Portal, click the Finance link at the top.
- Click on the 'Tidemark Budget Process' icon under 'Finance'. On the next page, click on 'Tidemark Login *'.
You should now be logged into Tidemark.
If that worked, please click here to clear your browser cache.
If that didn't work, please contact Fanny Tu or Cheryl Domecillo of the Financial Planning & Analysis.