ITS full-time staff can provide some limited repairs or replacements to hardware owned by the College. Damage caused to Pomona College equipment do to misuse may be charged to the equipment user or their department. For assistance with and assessment of broken hardware, please contact the ITS Service Desk (ServiceDesk@pomona.edu).

Purpose To provide Pomona College with guidance in identifying and gaining an understanding of the components of the institution that make up its information security system and thereby enable Pomona College to manage cybersecurity risk to systems, assets, data, and capabilities. Policy In order for Pomona College leadership to make informed, business-driven decisions regarding computing assets, they must first know what assets exist, and the status of those assets. This information provides Pomona College visibility into license utilization, software support costs, unauthorized devices, vulnerabilities, threats, and compliance posture. IT assets include items such as servers, desktops, laptops, and network devices, as well as software, applications, programs and logical processes. Pomona College data, students, faculty, staff, devices, systems, and facilities that enable the organization to achieve educational, business, and operational purposes are identified and managed. The management of these assets is consistent with their relative importance to Pomona College educational, business, and operational objectives as well as Pomona College’s overall risk strategy. Summary All devices purchased with Pomona College funding will be inventoried. The inventory is kept up to date either through manual inspection or automated tools. Unauthorized hardware detected by automated mechanisms will have its network access disabled and Information Technology Services (ITS) will be notified of its existence. All software will be inventoried. Automated tools will be used to detect unauthorized software and if unauthorized software is discovered, ITS will be notified. ITS will protect Pomona College assets both through the use of encryption, user education and infrastructure design. Any external system connections will need to be documented by Pomona College ITS in order to ensure they are secure.

Problem Camera on my laptop has a shadow on the right third of the image.  This shows when in Zoom.  There is no obstruction to the camera on my laptop.  The webcam image is partially blocked or looks like it is not working.       Environment Dell laptops Any device with integrated webcam and privacy slider.   Solution   Though it may seem there are no obstructions over the webcam on your laptop, there might be a sliding cover for the webcam (a privacy slider) that is not be completely opened (easy to miss).   Please slide the cover lever all the way to the right, or left, depending on the laptop (see image below).   Then, check for the results by opening a camera app (Zoom, Windows Camera, FaceTime, etc.) on your laptop.      

Logitech wireless mice and keyboards are very popular.  Unfortunately, it is very easy to lose the USB dongle (adapter) for wireless mice and/or keyboards. With keyboards and mice from other manufacturers, that normally means you must order a new USB dongle, or replace the keyboard/mice altogether (assuming they aren’t blue tooth). Thankfully, Logitech has made it possible to use any Logitech USB dongle with Logitech keyboards/mice.  However, they all must have the with the Unifying symbol on them. With that though, the Logitech Unifying Software at the following address will allow one to pair a Logitech USB dongle with a Logitech keyboard and/or mouse.: https://support.logi.com/hc/en-za/articles/360025297913 NOTE: There will be some instances where an older Logitech wireless mouse and/or keyboard do not pair with newer Logitech dongles, and vice versa.

Please beware that the bottom outlet on the power outlets in the staff offices of Center for Athletics, Wellness and Recreation are designed to turn off after a certain amount of time. Please make sure to connect all computing equipment to the top outlet.

Problem Symptoms: Computer (desktop or laptop) display does not appear on external monitor(s). Docking station no longer charges laptop. Computer no longer communicates with printer or other USB connected device, even though they are connected properly. Computer lost connection to the internet/network. Computer is acting 'weird' (freezing, crashing, etc.) in general. Solution 1 Save and close any open files.  Then, reboot your computer. Hopefully, all is well now. Solution 2 Fluctuations in power can cause all sort of problems with your computer and/or the equipment connected to it.  Thus, a reboot may not be good enough. Power cycling is the process of turning off all connected equipment for a short period of time, and then turning it all back on.  But, there is a specific sequence that should be followed. Please do the following: Save and close any open files on the computer. Turn off the computer (laptop or desktop).  Do not just reboot; shut it down. Turn off all the equipment connected to the computer (monitors; printer; docking stations, etc.) using the surge suppressor(s), to which all the equipment should be connected.     NOTE: If your equipment is not connect to surge suppressor, please connect ITS at ServiceDesk@pomona.edu . Make sure all the connected equipment is off (no lights on the computer, printer, keyboard, monitor, etc.). Leave all equipment off at the same time for 1 minute. Now, turn all the equipment back on, starting with the surge suppressor(s).  Turn the computer on last. Hopefully, all is well now.

Problem When scanning or copying from HP LaserJet Pro MFP series printer, vertical lines or streaks appear in the resulting image or copy Environment HP LaserJet Pro MFP series printers Solution HP has documented the fix for his issue at: https://support.hp.com/us-en/document/c06432233

Mobile devices such as laptops, tablets, and smart phones provide easy access to computing resources. However, the small size and portability of these devices mean they can be easily lost or stolen. It is important to take steps to ensure the safety of these devices and any confidential information they may be used to access, including College records, financial accounts, and any other sensitive data. Securing Your Devices Keep mobile devices with you or stored in a secured location when not in use. Do not leave mobile devices unattended in public locations. Mobile devices should be password protected with auto-lock enabled. Use as strong a password as possible. Set up encryption on your device. Set up tracking and data wipe features on your device. For Apple devices, look in settings under iCloud for Find my Mac, Find my iPad or 'Find my iPhone. On Windows or Android devices, consider using Find My Device. Ensure your device has current anti-virus software and all operating system and application updates installed. Firewalls should be enabled if possible. Physical locks and cables are available for laptops and may be available for some tablets. Wipe or securely delete data from the mobile device before disposing of it. If Your Device is Lost or Stolen Immediately call Campus Safety (on campus, dial 7200; off campus dial 909-621-8170) and report what was lost or stolen and other details. Change all passwords on any account accessed from the device. Consider that there may be cookies in use on the device that store your password and account information. Change any passwords that may be stored in a file on the device. Do this even if the device is not used to access those accounts directly. If the device contained or was used to access confidential College data, contact Information Technology Services as soon as possible at 909-621-8061 or ServiceDesk@pomona.edu.

It may be tempting to pick up a USB drive or an external drive you find and plug it into your computer.  These are frequently handed out at conferences and found around offices or even accidentally dropped.  They can even be intentionally dropped or left behind in order to infect a computer. Avoid using USB or external drives if you don’t know and trust the source.  Additionally, if you do use a USB or another external drive, do not put sensitive or private information on it unless you encrypt it. Please instead use your OneDrive account or Box account cloud storage for the storage of sensitive data, which can be made available on your computer or mobile device.

E-waste is electronic products that are unwanted, not working, and nearing or at the end of their "useful life". Computers, monitor, printer televisions, fax machines, etc. are everyday electronic products. Removal of ITS Supported Equipment If you have Pomona College equipment (computers, monitors, printers, etc.) as indicated with a Pomona College tag (stickers with barcode), please send an email to ServiceDesk@pomona.edu and ITS will schedule a pickup. Removal of all other equipment and consumables All other equipment (those without Pomona College tags) and supplies should be taken to collection locations at the Smith Campus Center Mail Room or the Sustainability Office. For more details, please visit: https://www.pomona.edu/administration/sustainability/sustainable-campus/waste NOTE: The Sustainability Office will also take unused toner cartridges for reuse (as opposed to disposal). Removal of Very Large or Heavy Equipment For the removal of very large or heavy equipment, please click here to put in a work order with Faculties.