Problem

When trying to print to network printer or Canon Copier, a dialog box pops up asking to install a new driver.

But, when agreeing to the update, nothing happens.

When going to Printers and Scanners, that printer has a notation of 'Needs new driver'.

Environment

• Windows computers
  
  
• Networked lab / department printers or Canon Copiers

Solution

1. Delete the existing printer listing (queue).
   
   
2. Re install the printer network printer queue:
   
   
   • For HP printers, please use the 'Windows configuration' instructions at:
     https://servicedesk.pomona.edu/support/solutions/articles/18000028148
     
     
   • For Canon Copiers, please use the instructions at:
     https://servicedesk.pomona.edu/support/solutions/articles/18000021778