Duo

DUO Support and FAQ
Support We recommend reviewing the Duo User Guide, which offers a complete overview of Duo, installation instructions, and answers many frequently asked ...
Tue, Apr 8, 2025 3:11 PM
Duo Basics and Enrollment Steps
The Pomona College provides students, staff and faculty with multi-factor authentication through Duo, adding an extra layer of protection for Pomona logins....
Tue, Apr 8, 2025 3:11 PM
Configure and Use Duo without a Smartphone
Getting started with Duo is easy and takes less than seven minutes.   The most convenient method for using Duo requires an Apple or Android mobile phone...
Tue, Apr 8, 2025 1:06 PM
Unable to Perform Duo Authentications from Restricted Countries or Regions
Problem Pomona College restricts Duo authentications from users whose IP address originates in Russia. Users will encounter the following error messag...
Thu, Feb 29, 2024 4:35 PM
How to use a DUO Token for MFA
Duo Tokens, also known as security or hardware tokens, are small hardware devices that can be used as an alternative to using your phone, tablet or the Duo ...
Mon, Apr 28, 2025 9:59 AM
Configure Duo app on new phone using same number (Android or iOS)
To configure the Duo mobile app on your new phone that is using same number as your old phone, please do the following. NOTE: The instructions bel...
Fri, Oct 25, 2024 1:27 PM
DUO MFA app push notifications not received on phones out the United States
It has been discovered that DUO app push notification are sometimes not received on phones out the United States. This might be due to the data plan t...
Thu, Nov 14, 2024 12:02 PM