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'Run-time error- Class not registered' error with Raiser's Edge

Modified on: Mon, Dec 2 2024 3:47 PM

Problem


When opening Raiser's Edge, the following error appears:


'Run-time error '-2147221164 (80040154))':
 Class not registered





Environment

  • Windows 10 and 11
  • Raiser's Edge 7.96.x



Status


As of December 2, 2024, the problem is still appearing on various computers. With one exception, re-moving and re-installing the software using the following information appears to resolve the problem.




Solution 1


NOTE: This work-around is based on the information at https://kb.blackbaud.com/knowledgebase/articles/Article/197066 .


Steps:

  1. Go to the network location of:

    \\raiserdb\RE7Deploy\Tools\

  2. Run the 'RERegister.exe' application 'as Administrator'.

  3. Click the 'Start' button to proceed.

This should fix the problem permanently.


However, if the error returns in a week or later, use the Solution 2 below.




Solution 2


Steps:

  1. Go to the network location of:

    \\raiserdb\RE7Deploy\Tools\

  2. Run the 'RERegister.exe' application 'as Administrator'.

  3. Click the 'Start' button to proceed.

  4. Complete the steps at https://kb.blackbaud.com/knowledgebase/articles/Article/41655 exactly as published to completely remove The Raiser's Edge, especially the removal of registry entries.

  5. Rebooted the computer.

  6. Re-installed The Raiser's Edge.

  7. Removed/re-installed PaperSave.

  8. Launch Raiser's Edge and install updates as needed.


Raiser's Edge should be fixed now.



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