Jabber error 'Cannot find your services automatically. Click Advanced settings to set up manually'

Errors

Cannot find your services automatically. Click advanced settings to set up manually
Too many incorrect logins. Try again in an hour.
Cannot connect to the server Internal server error

Environment

Solution

Look in the system tray and see if Jabber is running
1. A screen shot of a computer Description automatically generated.
2. Right click on Jabber and select exit Cisco Jabber.
Open C: Drive, then go into Users folder
Open the user's folder (eg., aaa02023). In the address bar, add 'AppData' to the end of the folder address.

Then, press the Enter key to open the AppData folder.
The AppData folder should now be open.
Open the Local folder
1. Open the Cisco folder.
2. Open the Unified Communication folder.
3. Delete the Jabber folder
4. Hit the backup arrow 3 times so that you are back to the AppData folder.
Open the Roaming folder.
1. Open the Cisco Folder.
2. Open the Unified Communication folder.
3. Delete the Jabber folder.

Jabber should now work. Please try it again.