Box Drive does not run correctly

Problem

Box Drive is not syncing
Box Drive appears to be running, but does not show all files as available at http://box.pomona.edu .
Box Drive is displaying errors.
Box Drive is not updating.

Environment

Mac OS
Windows

Solution 1

Shut down the computer, wait 10 seconds and then restart the computer . Check to see if problem(s) still exist.

Solution 2

Box Drive provides user notifications if there are any issues saving your changes to Box. The Box Drive application interface lists the file and provides a brief description of the issue.

To find a list of any problem file notifications:

Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
Click the Gear icon (lower right corner for Mac, top left corner for Windows) for more options, then click 'Error updating an item...'.
All problem file notifications will be listed here. They should disappear automatically once you have resolved the issue. If they do not, and you believe you have already resolved the issue, you can click 'Retry All' to manually retry your actions.

Solution 3

Please use the instructions at the following address to remove Box Drive:

http://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

Then, re-install the latest Box Drive software from http://www.box.com/resources/downloads .