Set up Duo app on new phone using same number (Android or iOS)
To set up the Duo mobile app on your new phone that is using same number as your old phone, please do the following.
NOTE:
The instructions below are optimized for Android, but work the same on iPhones/iPads.
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First, if you are on campus, do not use Pomona-Guest wireless. Use primarily Pomona wifi, or Eduroam wifi as a backup.
Then, open a new incognito window (Google Chrome) or new private window (Safari, Firefox or Edge).
Then:
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On a computer, go to http://duo.pomona.edu and login with just your username (without the @pomona.edu or @mymail.pomona.edu) and password.
- Make sure the 'Device:' option displays the device with your phone number.
- Click on 'Call Me'. The call should come to your new phone.
Answer the call and follow the verbal instructions to complete the authentication.
- On your computer, you should now be logged into DUO. Click on the 'Add another device' option.
- Complete the setup of the new phone. When prompted, check the option 'You Enter [phone number]. This number already exists, replace it?'. Then, click 'Continue'.
- Continue the set up till you see the ' I have Duo Mobile ' button.
- Click the 'I have Duo Mobile' button so that a QR code appears on the computer screen.
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On your new phone, install the Duo app from the Apple or Google Play Store.
- Open the Duo app on your phone and tap 'Set up account'.
- Tap 'Use a QR code'. Point your phone's camera at the QR code on the computer screen.
- Once set up, click 'Next'. Account name should be pre-populated as 'Pomona College'. Click 'Save'.
- Tap 'Skip' to complete.
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NOTE:
You may wish to tap 'Practice now' if you so choose.
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On the computer, click 'Continue' to complete.
Duo is now ready for use on the new phone. Log into a Pomona College information services (e.g., http://mail.pomona.edu) to test.
NOTE:
If you see a notice in the Duo app on your phone stating 'Notifications turned off', tap on 'Go to settings' and turn on notifications. This way, Duo push notifications are clearly visible when needed.