Trouble with Adobe applications in Windows (Creative Cloud Cleaner tool)
Problem
- You encounter the error of:
We can't verify your subscription status.
We can't reach the Adobe servers. This may be because you're not connected to the internet. Check your connection and try again below.
- You can't log into an Adobe Application when prompted for authentication, even after a reinstall of the software.
- You can't launch the software.
- You encounter the error of "A problem has occurred with the licensing of this product. Restart your computer and re-launch the product. Error 213.11"
Solution
Remove all of the Adobe applications using Creative Cloud Cleaner.
Manually removed remaining Adobe products from Programs and Features.
Launch Task Manager and kill all Adobe related processes.
Manually rename the following Adobe settings folder in the following locations by adding “BACKUP-“ to the file names (e.g., BACKUP-Adobe):
C:\Program Files\Adobe
C:\Program Files\Common Files\Adobe
C:\Program Files (x86)\Adobe
C:\Program Files (x86)\Common Files\Adobe
C:\ProgramData\Adobe
H:\Application Data\Adobe
C:\Users\username\AppData\Roaming\Adobe
C:\Users\username\AppData\LocalLow\Adobe
C:\Users\username\AppData\Local\Adobe
Log into Adobe.com with a Federated Adobe ID. Download and install Adobe Creative Cloud Desktop.
Test by opening any freshly installed Adobe applications.