How to Improve your Zoom Connectivity
Sometimes the audio or video in Zoom becomes choppy or distorted. To prevent or address issues with Zoom connectivity:
Check your connection speed. We recommend checking your connection with Speedtest.net or Fast.com before starting with Zoom web conferencing. To hold a Zoom video conference, you’ll need up to 3 Mbps of download and 3 Mbps of upload. See the Zoom bandwidth requirements.
Test your audio or video connection. Before a Zoom meeting, test your audio or video connection on the Zoom test site at zoom.us/test.
Plug in your laptop. If you are connecting from a laptop, plug the laptop into wall power. Battery use can adversely affect video quality.
Turn off your video. The video portion of services such as Zoom takes up the majority of your bandwidth. If you are experiencing audio or video issues, turn off your Zoom video camera during a call. Sending only audio to meeting participants preserves bandwidth and improves audio quality. You’ll have to ask the host to send you the slide deck, but it’s the more polite and productive option versus surviving through choppy video on your end.
Dial in. If audio issues persist after you turn off video, turn off your audio and connect to Zoom audio using your cell phone or landline.