Audio Troubleshooting

We recommend testing your audio prior to a meeting. If you experience audio problems during a meeting, here tips for fixing the issue:

If you cannot hear

Make sure participants are not muted.
Make sure your computer speaker volume is turned up and unmuted.
Make sure your speakers are selected for the active output in Zoom. To check while in a Zoom meeting, click on the up arrow next to the microphone or headset icon and select “Audio Settings.” Select the “Test Speaker” button. If you year audio, this is setup correctly. If you do not hear audio, use the output drop-down box and select a different output. Select “Test Speaker” again. Repeat this step until you hear audio.

Other participants can't hear you

Make sure your mic is not muted in Zoom
Make sure you have the correct internal/external microphone setup in Zoom. To determine this, click on the up arrow next to the microphone or headset icon in your zoom meeting and select “Audio Settings.” Select the “Test Mic” button; you should see blue bars in the volume meter, and your test message will be played through the speakers. If you don’t see the blue volume meter bars or hear the audio message you have recorded, use the drop-down box and select another mic and repeat the process.

Do the other participants hear echo when you talk? If so, there are three potential reasons. Learn how to fix audio echo in a meeting.