Printing on 'Hold for Authentication' (Bouncing printer or copier icon on a Mac)

NOTE: Click here for other Network Printing (General Information & Troubleshooting) information.

If you see a bouncing printer/copier icon in the Dock with a red bubble, the new printer setup may not be happy with the password entered above. Please do the following:

Make sure your computer is connected to an ethernet cable (a wired connection) or the 'Pomona' wireless network.

NOTE:Other wireless networks will not provide access to on-campus networked printers/copiers.
Click on the bouncing copier icon.
In the printer queue window that appears, click on the Jobs menu and select Resume Job.
When prompted, carefully re-enter the Pomona College username in form of username (not username@pomona.edu or campus\username) followed by the password (same as email, Sakai, Kronos, etc.).

Check the Remember this password in my keychain option.
Click Ok.

If the printer setup accepted the password, the printer icon will no longer bounce and the red bubble will have disappeared.

The print job will have printed.

Further Troubleshooting for Service Desk staff

Check to make sure the time of the computer is correct to within a minute. If the time is off by more than that, this will cause authentication issues with the print server.
If files sent to the Canon Copier do not print, make sure the person encountering trouble isn't 'Restricted' in PaperCut (please click here for instructions) and had sufficient print credit (print credit in parenthesis indicate negative/insufficent print credit; ($299)).
Make sure the person is in the right security group for print access to the printer/copier (if that is needed).
Delete all related Keychain password (click here for instructions) that apply to:
- Canon Copier passwords
- SCRIBE password
- Any printer related passwords.
If the steps above do not resolve the problem, you will need to 'Reset print system'. Unfortunately, this will removed all the installed printers from your Mac (they will have to be reinstalled).

Thus, use this option as a last resort. The instructions for resetting the print system are at:

https://support.apple.com/guide/mac-help/reset-mac-printing-system-solve-a-problem-mh14001/mac