Canon Copier is not responding to print, scan or email functions

NOTE:

Click here for other Network Printing (General Information & Troubleshooting) information.
For physical problems with a department Canon Copier (does not turn on, jams repeatedly, something physically broke, out of supplies, etc.), please contact the Canon Customer Support Hotline at 800-355-1385. Also, for services and training offered by Canon, please click here.

Canon Copiers on campus may not be fully functional after power disruption (even short ones) to a building or the campus.

However, most network related problems with Canon Copiers can be resolved by a power cycle.

Using the black power switch on the right side and at the back of the copier turn the copier completely off.

NOTE: Do not use the power button on control panel at the top of the copier.
After the copier is off, wait 2 minutes. Then, turn the copier back on.

Test for the results.

If the steps above do not work the first time, repeat them one more time.

If you still encounter trouble with the copier, please notify the ITS Service Desk at ServiceDesk@pomona.edu.

For Service Desk staff:

Before escalating email/printing trouble on a copier to the Print Services teams, check to make sure the correct day and time is set on the copier. The scanning feature will not work if the date/time are incorrect.